Shipping & Returns

Our coffees, sourced directly from small farms and estates, embark from distant lands to your cup. This sourcing practice guarantees superior quality and ensures that farmers are compensated well above fair trade standards. Through our strong relationships with growers, we ensure that every cup you enjoy supports fair and sustainable livelihoods worldwide!

Four Ways to Get Our Coffee!

Local Delivery

Enjoy hand-delivered coffee right to your doorstep with a $5 flat rate for:

• Agawam

• Chicopee

• East Longmeadow

• Holyoke

• Longmeadow

• Ludlow

• Springfield

• West Springfield

• Hampden

• Wilbraham

USPS Shipping

Shipping costs are calculated by weight for orders across the Continental U.S.

After-Hours Pickup

Can't make it during regular hours? No problem. Order online and pick up after we close:

• Tuesday to Friday: 2:00 PM - 7:00 PM

• Pickup Instructions:

  • Enter through the double doors

  • Find the lockers on the left side of the entrance hallway

  • Locate the cube labeled with the last name on your order

  • Use the last three digits of your order number as the combination to open the locker

Order Ahead for in-store Pick-Up.

Ensure your favorite coffee beans are ready when you visit! Order online and pick up at the shop during these hours:

• Tuesday to Friday: 7:00 AM - 2:00 PM

• Saturday: 9:00 AM - 2:00 PM

• Pickup Instructions:

  • Go to the Urban Food Brood

  • Show your order confirmation at the register

  • We’ll prepare your coffee order and hand it directly to you

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